Find out how services are affected during the COVID-19 pandemic.
National Lockdown Update - Alterations to council services will be added here as soon as possible. Please keep checking back.
We are delighted to say that, subject to the successful rollout of the Government's four step plan, Bridlington Spa Café will open for takeaway only from Monday 29 March to Sunday 19 April (inclusive) and then 17 May for socially-distanced shows, the café, and Box Office services.
From 21 June we will welcome back capacity shows and allow household mixing in our café.
We are currently working on our summer programme of events and we can't wait to share further details soon.
The council’s four adult learning centres in Beverley, Bridlington, Cottingham and Goole have all closed until further notice.
Our range of online learning is still available for you to study from the comfort and safety of your own home, but the classroom-based learning is suspended.
For further guidance and information, please visit eastriding.gov.uk/learn or call (01482) 887670.
Bins, collections and tips
Bin collections will continue as normal.
If you run out of caddy liners during the lockdown, please line your kitchen caddy with a sheet of newspaper or place food waste straight into your brown bin.
If you are taking essential waste to a household waste recycling site (tip), you can still pick up caddy bags from there, as part of your journey.
Commercial waste and recycling collections are continuing as normal.
However, if your business has closed due to the Government guidance, then please contact the Commercial Waste team and we can suspend your service.
Tips (Household Waste Recycling Sites)
Household waste recycling sites across the East Riding are all open to give residents the chance to dispose of essential waste. Strict measures are in place and we ask you to abide by new restrictions.
The sites are open seven-days-a-week, from 10am-5pm. Please be aware there may be waiting times.
The health of residents and the workforce remains the priority of East Riding of Yorkshire Council and site managers FCC Environment – therefore everyone entering the sites must follow social distancing measures:
The Reuse Shop at the Humberfield household waste recycling site and the Reuse Electrical Shop at 254 Marfleet Lane, Hull which both raise money for Dove House Hospice are closed during the lockdown.
You can still donate unwanted items for the shops at any of the 10 household waste recycling sites.
Unwanted electrical items still in working order and good condition, including fridges, freezers, washing machines, tumble dryers, dishwashers, electric cookers and microwaves are currently unable to be collected for free for the Reuse Electrical Shop.
This service will resume as soon as we are able to offer it.
For more information about donating your unwanted electricals and arranging a collection, please call (01482) 710284 or email email@example.com.
Calibration Test Centre
From Monday, 22 February 2021 the Humber Authorities Calibration Test Centre will revert to its normal opening times:
Monday to Thursday - 9am to 4.30pm
Friday - 9am to 3.30pm.
Foreshores, beaches and promenades
Foreshores, beaches and promenades are open but all users must observe social distancing.
The Coastal Services team will still be available on email at firstname.lastname@example.org.
From 12 April, chalets reopen with current social distancing measures in place but with a reduced number of chalets, and this will continue until 21 June 2021.
From 21 June all chalets will open, and numbers of visitors are unrestricted. Please respect neighbouring chalet users and remain within the curtilage of your chalet.
Customers can keep up to date on facebook at:
If you have any queries, please email and we will respond to you as soon as we can:
All East Riding Leisure Centres reopened on Monday 12 April.
Restrictions in place under the government's roadmap will mean that programmes will be limited and certain activities, such as indoor exercise classes, will not be available just yet.
Cafe facilities at Bridlington and Hornsea will be offering a takeaway service only. To use facilities such as the gyms and pools, customers must pre-book a slot.
All East Riding Leisure members have been contacted regarding the arrangements made for membership payments.
East Riding Leisure are currently offering a range of live online classes accessed via Zoom, exclusively for members, as well as a range of outdoor exercise classes.
For opening hours, details of facilities available, and how the venues are operating within Covid restrictions, visit:
All East Riding of Yorkshire Council-run markets, as well as the trader-run markets in Bridlington and Cottingham, remain open during the lockdown – but for food sales only.
Sewerby Hall and Gardens
Following the UK Government roadmap announcement, we can confirm that charging to enter the estate will resume on Saturday 27 March for local people only.
This will relax from the 29 March when the stay-at-home order will end.
Between 27 March and 11 April, the gardens, café (takeaway only - no seating available) play area and toilets will be open. Admission prices will reflect the limited offer.
If government restrictions allow, we will then proceed to the second phase of reopening on 12 April. This will see the zoo reopen and the outdoor seating return for the café.
From 17 May the house will reopen to the public if government restrictions allow.
Hopefully from 21 June we will able to move to the final stage and see the welcome return of events to Sewerby Hall and the easing of Covid restrictions.
For annual pass holders, we are offering a 14-week pass extension (pro rata). This is to cover the latest lockdown from 5 January until 12 April (when the zoo opens).
To claim, pass holders must email email@example.com with your name, address and card numbers.
The gardens, play area, toilets and car park will remain open for exercise only.
Food businesses and pubs
Pubs, cafés and restaurants have been told to close their premises due to recent Government guidance, however, some are allowed to sell takeaway food and drink if they have the correct licence, for the time being.
If you have information about a pub, café or restaurant that is opening to allow food and drink to be consumed within the premises, then please report these to the council by emailing: firstname.lastname@example.org.
When ordering takeaway food, we would advise residents to order food by telephone or online for delivery or collection at a specific time, and not to congregate at the premises.
South Cliff Holiday Park
Following the government road map announcement we can confirm we are planning to reopen on 12 April 2021 (subject to a review of data as per the Government four-step plan and roadmap).
We are now taking bookings for our Static Holiday Homes and luxury lodges online, for touring and motorhome bookings please phone South Cliff Reception on (01262) 671051 as restrictions apply.
Find out more from our website:
In step 2, from the 12 April we are permitted to open self-contained accommodation - those that do not require shared use of bathing.
Entry/exit, catering or sleeping facilities and must only be used by members of the same household. This means that we will take bookings from the 12 April - 17 May for static holiday homes and luxury lodges and touring caravans and motorhomes with their own welfare facilities as we will not be able to open the amenity blocks.
In step 3 - 17 May 2021 (subject to a review of data as per the Government four-step plan and roadmap)
We will be able to open fully with the use of amenity blocks. It is therefore recommended that for touring and motorhome bookings for 12 April - 17 May you contact the South Cliff Reception on (01262) 671051.
It should be noted that on-site facilities such as Makis Leisure will be subject to the restrictions laid out in the step plans.
Holiday Customers: From 12 April 2021 we are now welcoming and taking bookings for touring caravans, motorhomes, and our holiday homes and luxury lodges.
Initially we have limited types of accommodation available, as the amenity block facilities will not be allowed to open at this stage of the government’s plan. It is unlikely that the privately operated Makis Leisure will also open in this stage. If you are looking to book between 12 April – 16 May for touring and motorhome bookings this can only be done over the phone due to the restrictions on the amenity blocks, our Holiday Homes and Luxury Lodges can be booked on-line or through reception (01262) 671051.
For those customers who have a booking between February and 11 April ,we will in touch over the coming days to reschedule your holiday or offer a refund.
From the 17 May (Step 3) we are hoping that we will be able to re-open the amenity blocks and thus expand our holiday options.
We look forward to welcoming you soon.
Owners: We are so pleased for all our owners, as 2020 was a difficult year and now we can look forward to 12 April when hopefully we will be able to reopen.
We will ensure that we will be ready to open from that date. It will be great to have you all back on site enjoying your caravans. If all goes to plan and as soon as we get the green light from the government, we will be able to confirm your refund on site fees that you are due from the latest lockdown. If you have any questions for us, please try and email or send a message on the new Facebook group, as the phone line are extremely busy at the moment.
Looking forward to seeing you all soon.
Customer Service Centres
Customer services will be available by appointment only, for enquiries that cannot be dealt with over the telephone or via the website, customers should still call (01482) 393939 to make the initial enquiry and an appointment will be arranged. The CSCs will be open for payments, limited to one customer at a time. In order to make payments in the safest and fastest way, customers should bring a copy of their bill or barcode with them.
Caddy liners will be available at the door.
Multi-Service Centres (MSCs)
Customer services will be available by appointment only, for enquiries that cannot be dealt with over the telephone or via the website, customers should still call (01482) 393939 to make the initial enquiry and an appointment will be arranged. (Appointments not currently available at Haltemprice). The MSCs will be open for payments (except Haltemprice), limited to one customer at a time. In order to make payments in the safest and fastest way, customers should bring a copy of their bill or barcode with them.
Caddy liners will be available at the door.
The Order and Collect service will be available, and there will be limited browsing (maximum of 30 minutes, which may be reduced at the busiest times). Customers wishing to browse will need to bring their library card in order to borrow items in a safe contactless way.
From Monday, 19 April, public PCs will be available for essential use only, and 30 minute slots will be available to book. Staff will not be able to provide assistance.
Visit the website for further details, including opening hours and information.
Private sector housing
Unsafe housing conditions
The private sector housing team remains open to respond to complaints from tenants of serious hazards such as dangerous electrics, defective fire doors and alarms, broken down heating within rental properties.
Please ensure you have made every effort to contact your landlord or managing agent to resolve issues and be able to demonstrate their refusal to rectify matters prior to contacting this department.
Protection for renters
Guidance is available for landlords and tenants in the private and social rented sectors to explain the possession action process in the county courts in England and Wales.
The guidance reflects new national restrictions in England from 5 November 2020.
If, having informed your landlord about this, you have further concerns about an eviction being carried out at this time please contact this department.
Private sector landlords
Advice on the enforcement of housing standards in rental properties and licensing of houses in multiple occupation for residential landlords
The government's response to the Coronavirus pandemic has imposed restrictions that are relevant for landlords in the private rented sector. Landlords, managing agents and contractors should minimise access to their properties. If access is permitted this should be only to meet legal standards to ensure tenant safety and welfare whilst observing social distancing measures.
Council officers will still be responding to complaints concerning disrepair and poor management and licensing standards in the private rented sector. However officers will adapt working practices to minimise visits and contact and may rely on photographs from example tenants in cases. Landlords will be contacted on the basis of these reports and officers will be understanding in terms of the timescales allowing for resolution. It is hoped that by far the majority of cases can be dealt with informally based on common sense agreements.
Consideration of suspension or variation of any Improvement Notices currently served will be given to allow additional time for landlords to comply but this may not be appropriate in all cases. Officers will consider the seriousness of the hazard, the vulnerability of the occupier and confidence that the landlord can demonstrate that appropriate attempts to remedy any hazards being undertaken within an agreed or confirmed additional time frame.
If you are aware of a repair which needs doing but the tenant is unable to permit access due to self-isolation, ask them to document this in a text or an email. Work should not be carried out in properties where the tenant is self isolating or shielding (tenants who are more vulnerable to the infection due to their medical condition) unless there is a serious and direct threat to tenant safety. Urgent matters which we would not consider appropriate to delay would include, water supply problems, sanitation, security, fire safety, electrical safety, gas safety, heating and hot water faults.
In terms of licensing of Housing in Multiple Occupation - new and renewal applications will be considered on a case by case basis with time extensions granted as necessary to take account of difficulties in providing relevant documentation. Further guidance for landlords and tenants is available below:
The Health and Safety Executives approach to Landlord’s Gas safety checks can be found on the Health and Safety Executive website but please find a summary below.
We appreciate that social housing landlords may be experiencing challenges in getting gas safety checks completed at this time, for example due to tenants isolating or a shortage of available engineers. However, landlords are still required to take reasonable steps to carry out annual gas safety checks etc. Suspension of all gas safety checks is not permissible as it will unnecessarily put tenants at increased risk, particularly as people are spending all/most of their time at home.
Each property should be considered on a case by case basis, completing safety checks where tenants permit access and gas engineers are available. If you are unable to secure the services of your usual engineers, you must make reasonable attempts to obtain alternative services.
Where you cannot and resource has to be prioritised you can do so, taking into account factors such as (this list is not exhaustive):
the age and type of appliances
previous maintenance/work carried out
the presence of CO alarms
whether the tenant is considered vulnerable for reasons other than risk from coronavirus (COVID-19).
Shops and high street businesses
Q1. What guidance is available for my business to re-open and operate safely under the COVID-19 situation?
A1 The government has published ‘Working Safely During COVID-19 in shops and branches’ which can be accessed at:
Q2. What financial assistance may be available to my business?
A2. The following websites outline further links that may be helpful:
Q3. Will I need permission from the council to place tables and chairs outside my premises?
A3. Yes: If you want to place tables and chairs on highway land (carriageway, footway, pedestrian areas and any verge etc) for the consumption of food/drink or alcohol, then you will require a Pavement Consent.
Temporary permission will be considered for up to one year, or no later then 30 September 2021, which will be reviewed on a three-monthly basis.
Any enquiries about applying for a pavement consent need to be emailed to Licensing@eastriding.gov.uk as soon as possible to ensure it can be considered as a matter of urgency.
A3. No: If the land is private land, owned by you, then no permission is needed from the council to place tables and chairs.**
Q4. Will I be able to get a temporary permission to help with COVID-19 Restrictions?
A4. Yes: Temporary consent will be considered, subject to the area’s suitability to be licensed. This consent will be to assist with the COVID-19 Restrictions 2020 and will not set a precedent to be able to get longer term permission to use highway land after this time.
All use of the council highway will need to comply fully with COVID-19 regulations, around social distancing etc.
Q5. Will I definitely be allowed to place my tables and chairs out on the highway?
A5. Due to the diversity of the East Riding area, and town and village centres, every request for a Pavement Consent will need to be assessed on a case-by-case basis.
There will need to be full consideration to such matters as these (this list is illustrative and not exhaustive):
We cannot say that all premises’ locations will be suitable for placing furniture on the street. Consultation with the council’s planning and highways teams will also be part of this process.
More information on what information you will need to submit to the Licensing team for consideration of an external area can be found here: East Riding of Yorkshire Council - Pavement licences
Q6. If we only sell alcoholic drinks and no food, will we be considered for a Pavement Consent?
A6. Prior to COVID-19, the council would not permit any alcohol-only establishments to be able to use the highway, however some flexibility will be shown in order to assist getting business back trading under temporary Pavement Consents if the COVID-19 regulations allow this use of the highway.
We await further Government advice on this matter which may clarify matters further.
You may also have to apply for a variation to your premises licence under the Licensing Act 2003.
Q7. How much will it cost to get permission for the using the highway to place tables and chairs on it?
A7. The application fee for the short term (three-month) consent will be set dependent on how many tables and chairs your premises would be consented to have.
The fees will be available at this web page:
Q8. Will I need any insurance to place tables and chairs on the highway?
A8. Yes: You will require public liability insurance (minimum of £5million cover) that includes the outdoor area.
Q9. What about toilet provision?
A9. If food or drink is provided for consumption on the highway or on your private land then suitable toilet arrangements for customers should be in place, ensuring you are meeting the requirements of COVID-19 Secure: 5 steps to safer working.
Q10. Can I put my goods/stall/sign/machine/ride/game on the highway?
A10. No. The highway (carriageway, footway, pedestrian areas and any verge etc) is for the use of the public to travel and gain access to premises. Safety remains the prime concern and this now includes the public being able to socially distance on the highway with enough space as well as safe access to premises for blind and partially sighted patrons and those with other disabilities. Arcade games and rides will reduce space and also attract contact by young children unaware of the risks involved.
Q11. Can my customers queue on the highway?
A11. Generally yes. You must take account of the potential size and queue direction in your own COVID-19 risk assessment (see A1 links above). Your customers should remain only on your frontage, not your neighbours’ (without their consent). Queuing should be in line with buildings rather than across the footpath/walkway which is required for socially distancing passers-by. You may wish to apply your own monitoring and temporary stickers or tape markings to the footway surface to aid social distancing, suitable material is widely available for this purpose.
Q12. Will the council provide barriers for me?
A12. No. It remains the responsibility of individual business premises to undertake their own assessment in preparation for opening and trading and provide any equipment to support this. The use of barriers on the highway is not permitted without consent which will be based upon available width for other highway users to socially distance. Contact email@example.com for further information on placing barriers.
Q13. Will the council temporarily close the street or parking space to traffic or make the footpath one-way?
A13. Generally no. Such proposals will be kept under review, however, but will only be considered in particularly busy areas where sensible social distancing cannot be achieved. Our towns will continue to rely on roads and parking areas being used for deliveries, travel, shopping, commuting and available to all. Making footways one-way will also be reviewed and balanced with the potential for conflict of destinations and social distancing.
Q14. Can I use my own car park to trade and force customers to park on the highway?
A14. While you are generally able to use your own private land to trade, any detrimental effects on the highway for others in terms of access, safety or obstruction due to parked cars will be addressed by the council.
Q15 Can the council enforce social distancing?
A15. Outside, no. The council will provide signs across our public realm town centres/shopping areas and car parks to remind people of the need to socially distance to keep safe and is providing advice to help support businesses to re-open. Any enforcement action within public areas can only be undertaken by the police at present. Issues relating to social distancing within premises are the responsibility of the business owner, however enforcement options could be used by the council or the Health and Safety Executive if public safety is considered to be at risk by businesses not following the COVID-19 Secure requirements.
Libraries and mobile libraries
From Monday 12 April, East Riding Libraries will continue to offer the Order and Collect service at the door for those customers who prefer to use it, and will also be open for limited browsing (maximum of 30 minutes, which may be reduced at the busiest times). Customers wishing to browse will need to bring their library card in order to borrow items in a safe contactless way. (The library at East Riding Leisure Haltemprice will not be able to offer browsing, and Leven library will offer the Order and Collect service at the door only).
From Monday 19 April, public PCs will be available for essential use only, and 30 minute slots will be available to book. Staff will not be able to provide assistance. (These facilities will not be available at Haltemprice or Leven).
Caddy liners will be available at the door. There will be a strict limit on the number of customers at all sites, so queueing is likely. Customers are reminded that only single households/support bubbles will be allowed. Mixed households will not be able to visit a site together.
Visit the libraries website for further details including opening hours and for information on the extensive ebook range available and other library news.
Mobile libraries will continue their usual service, and Short Stay routes restart on Monday 12 April.
They will offer the Order and Collect service at the door, and limited browsing (one customer on the vehicle at any one time). Customers wishing to browse will need to bring their library card in order to borrow items in a safe way.
Caddy liners will be available at the door. Public PCs will not be available, because of the limited space.
East Riding Museums (Beverley Art Gallery, Beverley Guildhall, Goole Museum, and Skidby Mill) remain closed.
The Treasure House and café are also closed, but Beverley Library remains open for 'Order and Collect'.
Local nature reserves
All Local Nature Reserves, countryside paths, Public Rights of Way, and Country Parks will remain open but you must adhere to National Lockdown rules regarding exercise.
You may visit for exercise purposes only.
You may visit:
You must maintain social distancing.
All council-run car parks in the East Riding are operating as normal, with regular charges in place.
Parking enforcement will continue in all areas.
NHS and critical care staff, as well as NHS COVID-19 volunteers, can still benefit from free parking while they are on duty as long as they display their COVID-19 parking permit. This is a nationally-recognised scheme.
These permits can only be issued by your own employer.
Bridlington Park and Ride
The popular Bridlington Park and Ride bus service will start on Monday, 12 April and will run until early November, seven days a week.
Whilst the COVID-19 restrictions are in place, customers will have to wear a face covering if they wish to travel on the Park and Ride. There will also be reduced capacity on the Park and Ride buses to ensure social distancing.
The Park and Ride site near South Cliff Holiday Park will be open from 7am – 8pm, and charges will apply between those times. Transport links into town will start at 9.30am; times of the last bus back to the site will vary throughout the season.
The service, provided by the council, is operated by Stagecoach.
Here is the full list of prices for Park and Ride 2021:
£5.50 for all day parking and transport for up to five people on either the bus or land train
£1.50 single ticket on the bus (if not parked) (Same price as last year)
£2.50 return ticket on the bus (if not parked) (Same price as last year)
£1.00 single ticket for concessionary pass holders (if not parked) (Same as last year)
£1.50 return ticket for concessionary pass holders (if not parked) (the same as last year).
The Land Trains
The Land Trains in Bridlington restarted on Monday, 12 April. Face coverings will also have to be worn on the land trains, and capacity will be reduced, to ensure social distancing.
For full details of the Land Trains, visit: East Riding of Yorkshire Council - Coastal activities
Planning and building control
The planning service remains open but is asking applicants and residents to correspond through online forms, Public Access or email:
Site notices advertising new planning applications are still being displayed. Residents can continue to view and comment on planning applications through Public Access. Residents can also use Public Access to set up an area of search (e.g. for a specific street, town or village) to receive an automatic email notification of any new planning applications in the specified area.
The Planning Committee and the two Area Sub-Committees are continuing but will be held via teleconference.
Due to the current COVID-19 restrictions, there will continue to be a little disruption to the day-to-day service provision. Public safety remains the priority and the building control team is working remotely with full access to phones, email and documents to provide a building control service.
Contact the team in the usual way on (01482) 393800 or by email at:
Building regulations applications are still being checked in the usual way and the team continues to offer a reduced site inspection service, so that social distancing rules can be safely observed.
New building control applications should be submitted online at Building Control Services.
Thank you for your understanding.
Due to the ongoing COVID-19 pandemic, the East Riding Registration and Celebratory Service is operating on a reduced staffing level.
The service appreciates the difficult situation faced by the public, couples and venues, locally and nationally during these uncertain times and are doing their best to be as flexible as possible in all circumstances.
The service will be returning enquiries in order of the date received but we acknowledge our reduced staffing level could delay this process.
Read more about:
Special Educational Needs and Disabilities Information Advice and Support Service
As the current situation develops so rapidly all face-to-face contact will be suspended.
The primary aim is to ensure that service delivery can be maintained across the East Riding of Yorkshire whilst keeping everyone safe and well.
Acting on the advice from the Local Authority, SENDIASS has adapted its service delivery, with all staff working remotely. This means that the team are continuing to offer impartial information, advice and support throughout COVID-19 and social distancing. The team are able to offer advice over the phone, via email and also support in virtual meetings.
Visit the Local Offer website for information in regards to SEN guidance at this time.
You may also wish to follow us on Twitter @SendiassERYC as we will update this with new information as we receive it.
SENDIASS currently ask that anyone requesting information, advice and support contact us via our email firstname.lastname@example.org or via our new text number 07507310273, leaving a name, details of enquiry and a telephone contact number. This will allow an officer to return contact within 2 working days.
SENDIASS phone lines are now open between 8:30am and 4:30pm on (01482) 396469.
Sport and play
Following the latest National Lockdown, from Tuesday, 5 January:
Outdoor sports venues - such as golf courses, tennis courts and outside gyms - must close
Outdoor playgrounds remain open
Amateur team sports are not allowed
Further guidance will follow when available.
If you have a Trading Standards complaint you should call the Citizens Advice consumer service on 0808223113 who will provide you with basic advice. Trading Standards will continue to monitor complaints but will only respond to emergencies.
A weights and measures verification service will be provided by Trading Standards but only to sectors in the vital supply chain and medical/fuel industries.
Welfare support service
The safety of the customers/tenants, families and staff are paramount and the council has been working hard to maintain service delivery as well as planning for future service delivery as the situation evolves.
The council has been following changes in government guidance in relation to social distancing and ensuring that customers/tenants and staff who are aged 70 or over or under 70 with an underlying health condition are supported to remain safely at home where possible.
The Welfare Support Service offer has been reducing over this last week in accordance with the guidance, demand for service and availability of staff.
The council is also looking at how it can make best use of staff to support customers and deliver a service to all tenants. It would also like to provide reassurance that contact will continue to be maintained and this may be on a reduced level of visits, but where this is the case, contact will be provided on other days via a telephone call.
These measures are being put in place to help the council to safeguard customers, families and staff and thanks the residents in advance for their support and patience at this time.